Leasing Manager

About the Role

We’re looking for a talented leasing manager who will be responsible for overseeing activities related to apartment rentals, move-ins and move-outs, and lease renewals. The leasing manager is also responsible for marketing and interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Conducts training, facilitates regular meetings, and coaches leasing consultants to obtain optimal performance.
• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
• Conducts outside marketing and employer outreach and reviews Internet and marketing ads.
• May identify target markets, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Maintains accurate and detailed records of traffic activity by entering it into the computer.
• Assists with translating phone traffic into scheduled appointments for property tours.
• Provides follow-up with prospective residents via phone, mail, or email.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures delivery to current residents monthly.
• Creates and maintains resident files, including reviewing move-in paperwork with new residents.
• Ensures completion of all open and close procedures daily.
• Ensures model apartments are in touring condition at all times.
• Coordinates move-in/out schedules with the maintenance team and inspects apartments before move-ins to ensure they are in move-in condition.
• Assists with processing resident work orders and ensures timely completion.
• Shops competitors and completes weekly market surveys.
• Assists with planning and implementing resident activities to increase retention.
• Ensures excellent customer service and promotes a quality living experience.
• Promotes positive resident relationships by promptly and accurately responding to requests.
• Assists with managing resident issues, including neighbor disputes.
• Inspects buildings and grounds for safety and cleanliness, alerting maintenance to repairs.
• Complies with company policies, health and safety rules, and local, state, and federal laws.

Qualifications

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience.
• Prior experience with a revenue management system.
• Prior experience in Yardi or another equivalent property management system.
• Prior experience with customer reputation management tools.

Skills

• Excellent customer service and interpersonal skills.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong communication skills with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize in a fast-paced environment.
• Ability to relay technical concerns accurately and quickly.
• Proficiency in reading, writing, and conversing in English.
• Skill in using general office equipment (telephone, fax, printer, copier, key track system).
• Strong organizational and time-management skills.
• Ability to handle and defuse situations involving angry or difficult people.

Requirements

• Valid driver’s license, clean driving record, and current auto insurance.
• Compliance with all safety requirements.
• Completion of Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay, basic life insurance, and matching 401(k) contributions.
• Mental and emotional wellness: Generous time-off plan includes 10 paid holidays, a community service day, and your birthday.
• Perks: Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program.

Salary: $26 to $27 per hour