Leasing Manager

About the role

The Leasing Manager oversees all aspects of leasing and marketing at the property, working closely with the Community Manager to set leasing goals and develop a strategic marketing plan.

Responsibilities

• Regular/daily onsite attendance is required
• Audit all lease files to ensure adherence to policies and procedures
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs
• Effectively show, lease, and move in prospective residents
• Assist in developing the annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Aid in personnel management by assisting the Community Manager in screening, hiring, training, coaching, and developing on-site staff
• Affirm staff compliance and consistency with Company policies and procedures
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Aid in supervision of all business functions related to operations
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)

Requirements

• High School Diploma or Equivalent
• Bachelor’s degree preferred or one year’s experience in the housing industry
• Ability to understand and perform all on-site software functions
• Basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Remain in a stationary position, often standing or sitting for prolonged periods
• Communicate with others to exchange information and repeat motions that may include wrists, hands, and/or fingers
• Ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like
• Move about to accomplish tasks or move from one worksite to another
• Operate motor vehicles and/or golf carts
• Absorb information presented orally and visually, recognize and understand the relationship of information among ideas
• Identify and inspect objects
• Be able to work overtime, weekends, night hours (emergencies)
• Work in extremely low or high temperatures
• Work in outdoor environments such as precipitation and wind
• Work in small and/or enclosed spaces
• Be exposed to hazardous chemicals