Leasing Manager- Affordable Housing

Responsibilities

• Aid the property manager in maximizing occupancy and representing the company professionally.
• Ensure all leases are completed accurately and promptly, inputting data into the Yardi System.
• Maintain organized resident files and assist with phone calls and work order entries.
• Evaluate tenant applications for eligibility, manage waiting lists, and show available units.
• Follow procedures for processing eligible applicants according to HUD regulations.
• Handle Section 8 (50059) and LIHTC Tenant Income Certification (TIC) processes.
• Create and maintain EIV reports, address findings, and adhere to security standards.
• Complete lease agreements, outline occupancy terms, and manage relevant paperwork.
• Conduct annual tenant re-certifications and comply with weekly, monthly, and compliance report requirements.
• Participate in in-house training and informational meetings to stay updated on industry developments.
• Minimize vacancy by efficiently processing multiple applicants upon notice of vacating by current residents.
• Collaborate with compliance staff for audits, inspections, and annual reports to lenders and regulatory agencies.
• Achieve satisfactory ratings in all compliance reviews.
• Utilize effective techniques and company guidelines to train and orient new personnel.
• Maintain staff efficiency through ongoing training, instruction, counseling, and leadership.
• Work closely with the property manager to develop and implement office staff schedules and assignments.
• Administer action plans for performance issues, documenting and communicating situations to supervisors and Human Resources Director.
• Support staff, fostering teamwork and setting a positive work environment.
• Maintain community appearance and ensure prompt completion of repairs through regular inspections and tours.
• Conduct daily property walks to demonstrate management presence and monitor overall property appearance.
• Ensure market-ready apartments meet quality and quantity standards, communicating any service needs to maintenance.
• Record and communicate all service requests to maintenance staff appropriately.
• Learn and comply with company, local, state, and federal safety regulations.
• Address unsafe conditions promptly and direct staff to prioritize safety.
• Emphasize a "safety first" principle among staff members.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Business Administration, Real Estate Management, or related field or equivalent work experience.
• COS (Certified Occupancy Specialist) certification required.
• Previous experience in property management, affordable housing management, or related field required.
• Proficiency in property management software, such as Yardi, and MS Office Suite and Realpage.
• Strong understanding of HUD regulations and other affordable housing program guidelines.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, staff, and external stakeholders.
• Detail-oriented with strong organizational skills to maintain accurate records and documentation.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to handle difficult situations with diplomacy and tact.
• Familiarity with Section 8 and LIHTC Tenant Income Certification processes.
• Knowledge of EIV compliance and reporting standards preferred.
• Ability to work independently and collaboratively as part of a team.
• Flexibility to work occasional evenings or weekends as needed.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Additional certifications or training related to property management or affordable housing management are a plus.

Benefits

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer-paid Vision Plans.
• Company-matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid holidays.
• 15 days of paid time off.
• 7 sick days.
• Employer-paid life insurance.
• Flexible Spending Account.
• Nationwide pet insurance.
• Disability insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, and more.