Leasing Lead Service Technician - Fort Worth, TX

Job Description

Oversight and scheduling of service operations including routine services, breakdowns, and after-hours calls.
Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat.
Work in process management - Closing and approving technician work orders, including making sure the correct parts are charged out, labor is correct, and comments are entered.
Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management.
Keep technicians on task and motivated - Assign work to techs based on skill and efficiency level.
Ensure shop environment including work area, technician team, and shop tools are in compliant and safe condition; Assist with KPA safety inspection reports as required by management.
Provide tech oversight and assistance, including diagnostic advice and additional support.
Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly.
Keep upper management updated daily on operations; This also includes communicating with Sales/Operations team as needed.
Routine inventory audits/cycle counts as required by management.
Perform repairs in shop as needed, able to fill in as Tier 1 Tech if necessary.
All other assignments as needed by management.

Requirements

• Class B CDL License
  FMCSA Brake Certified
  Proficient with all diagnostic programs including PTT, Insite, Bendix, and Allison
  Proficient with TDP and all applications within- Impact, Vin View, UCHP, etc.
  Profound understanding of Mack/Volvo/Cummins warranty schedule
  Familiar with Enrich program and inventory management
  Tier 1 Tech qualifications/skill level

Core Values

We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.

What We Offer

• Competitive Compensation Plans
  Paid Time Off and Holidays
  Excellent health, dental and vision plans
  Investments in Training & Development
  Generous 401(k) and Profit-Sharing Plan
  Tuition Assistance Program
  Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
  Technician Student Loan Reimbursement Program
  Disability and Life Insurance
  Flexible Spending Account
  Health Club Reimbursement
  Family and Team Oriented Environment
  Engaging and Challenging Assignments
  Drug free workplace