Leasing & Experience Consultant

About Prime: Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For over three decades, we've been committed to caring for communities where residents love to live—pairing well-maintained homes with exceptional service and sought-after locations. We maintain a richly diverse and inclusive culture where team members feel welcomed, valued, and set up to do their best work.

Property Details: Fountain Park & Villas has 214 units and is located in Canoga Park, CA.

About the role

As a Leasing & Experience Consultant, you will be the primary point of contact for current and prospective residents. You will work as a member of the on-site property management team, providing excellent customer service and ensuring residents are satisfied with their decision to live in a Prime Residential community.

Who You Are

• An enthusiastic and personable individual who enjoys building and maintaining relationships.
• A passionate team player who sees excellent customer service as essential to relationships.
• A true driver of sales possessing a competitive streak and an ability to close the deal.
• A diligent, determined, and punctual associate looking to grow their career in property management.

Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities.
• Handle incoming inquiries via phone, email, and text, providing efficient customer service.
• Conduct community tours and assist with lease applications and verifications.
• Research competitive properties and suggest innovative marketing ideas.
• Build and maintain relationships with residents through various activities and communications.
• Organize and participate in resident functions and address resident concerns.
• Ensure office and community areas are in pristine condition and assist with move-in processes.
• Facilitate move-in orientations and provide exceptional hospitality.
• Serve as a liaison between residents, service team members, and management.
• Promote community amenities and services, and manage resident inquiries.
• Complete lease and renewal paperwork efficiently.
• Update and maintain activity reports and resident records.
• Adhere to fair housing laws and company policies.
• Participate in training and ensure compliance with company standards.

Requirements

• Experience in property management or sales preferred.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Strong customer service experience.

Schedule

Friday through Wednesday, off Thursday & Sunday, from 9:00 am to 6:00 pm.

Pay

$22.59 per hour + leasing commission.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave.
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants.
• Tuition reimbursement to support continuous learning and career development.
• Exclusive housing discounts at Prime-managed properties.