Leasing Consultant - The Social West Ames

Compensation

$16 to $19 hourly, depending on experience, plus lease commissions and lease renewal bonuses.

Schedule

Monday through Friday, 9:00 a.m. to 6:00 p.m., with availability for weekends as needed.

The Opportunity

As a Leasing Consultant, you will be the face of the property, providing exceptional customer service while driving leasing goals and creating a seamless experience for prospective and current residents. You’ll have the opportunity to grow your career in multifamily property management while helping shape a welcoming, thriving community.

What You’ll Own

• Leasing & Sales Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.
• Resident Experience & Service
• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.
• Operational & Administrative Performance
• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet Trinity’s move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with property turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

What You Bring

• Customer Focus: Passion for providing a high-quality, personalized experience for residents.
• Sales Drive: Consistently achieve leasing objectives while upholding the highest standards of professionalism.
• Organization & Efficiency: Ability to manage multiple tasks, prioritize wisely, and maintain accurate records.
• Communication: Strong verbal and written communication skills to interact effectively with residents, prospects, and the team.
• Problem Solving: Able to handle high-stress situations and resolve conflicts constructively.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook).
• Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Requirements

• Availability & Travel
• This position will require availability for nights, weekends, and holidays as needed.
• Active participation in team functions and regional or company activities is expected.
• Physical Demands
• This position necessitates regular periods of sitting, standing, walking, as well as use of hands and arms.
• Occasional climbing may be required.
• Extended use of computers or telephones is also necessary.

Our Commitment to Belonging

• We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability or other protected classes.

Note

This job description includes the core Leasing Consultant responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.