Leasing Consultant - The Heights at Holly Springs

Essential Duties and Responsibilities

• Performs all sales and leasing activities in person to achieve the property's revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, processing applications, preparing move-in packages, and ensuring smooth resident move-ins.
• Inspects apartments prior to move-in and coordinates any outstanding items with maintenance.
• Maintains awareness of market trends and competitor conditions, implements marketing plans, and follows company policies related to concessions, specials, and occupancy strategies.
• Designs and carries out offsite marketing, resident referral programs, employer outreach, and internet-based marketing including social media and email campaigns.
• Uses property management software (e.g., Yardi) to track availability, record traffic, manage resident/prospect data, and capture demographic information.
• Ensures the property and show units meet Company standards through daily inspections and coordination with maintenance.
• Counsels and supports residents during the lease renewal process, prepares renewal paperwork, and meets with residents prior to move-out deadlines.
• Responds promptly and courteously to resident and client/owner concerns, documenting and escalating when needed.
• Completes accounting, financial, and administrative reports and other duties as required.

Qualifications

• Education/Experience: Employment history demonstrating experience in sales, marketing, internet usage, and customer service. High school diploma or GED required.
• Language Ability: Ability to read, write, and communicate effectively, prepare reports, and explain apartment features.
• Math Ability: Skills required to complete financial records, budgets, calculate percentages, and perform basic math operations.
• Reasoning Ability: Ability to apply sales skills, conduct presentations, qualify prospects, close sales, and follow written, oral, or diagrammed instructions.
• Computer Skills: Proficiency in word processing, property management software (preferably Yardi), spreadsheets, and internet-based marketing tools.
• Certificates and Licenses: Industry certifications appreciated. A valid driver’s license is required.

Work Environment

Typical conditions consistent with property management operations. Reasonable accommodations may be made.

Physical Demands

Regular use of hands, standing, walking, reaching, climbing, stooping, squatting. Must be able to navigate stairs, walk the property, operate golf carts, and lift/maneuver up to 20 lbs independently and 50 lbs with assistance. Specific vision abilities are required. Routine local travel may be necessary.