Leasing Consultant (The Falls at Crismon Commons)

About the role

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal.

Responsibilities

• Serve as the “face” of Mark-Taylor- greeting prospective & current residents and providing them with an exceptional experience every step of the way.
• Conduct detailed and informative tours with prospective residents.
• Close the sale- guiding prospective residents through the complete application process and following up with future residents regarding their status.
• Create positive and memorable experiences for future and current residents through all mediums of communication (e-mail, telephone, in-person, etc.).
• Maintain resident files, accept rental payments, and actively manage apartment availability and pricing.
• Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting Mark-Taylor’s high brand standards for curb appeal, attention to detail, resident experience, and overall culture.

Requirements

• A minimum of one year of sales or customer service experience.
• Strong customer service and conflict resolution skills with the ability to create positive experiences for residents and prospects.
• Experience using CRM and property management software to manage leads, follow up with prospects, and maintain accurate records is highly desirable.
• A high-energy, self-motivated professional who thrives in a fast-paced environment and brings a positive, team-oriented attitude each day.
• Ability to plan and support resident events while fostering community engagement, resident satisfaction, and long-term retention.
• Excellent verbal and written communication skills.
• Time management and organizational skills.
• A goal-oriented, self-starter work ethic.

Qualifications

• An associates and/or bachelor’s degree preferred.
• Proficiency with Microsoft Office Suite.
• A basic understanding of written and verbal English.

Skills

• Customer service and conflict resolution skills.
• CRM and property management software proficiency.
• Verbal and written communication skills.
• Time management and organizational skills.
• Goal-oriented work ethic.
• Microsoft Office Suite proficiency.
• Bilingual abilities (Spanish preferred).

Benefits

• Employee rent discounts.
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.
• Paid time off, sick time, holidays, and volunteer time.
• Comprehensive Medical, Dental, and Vision benefits.

Pay

The anticipated base pay range for this position is $19.00/hr. In addition to your base pay, you will be eligible to receive bonuses based on achievement of operational metrics.

Schedule

This is a full-time position.