Leasing Consultant - RISE at Glen Kernan Park

Job Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals.
  • Greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks.
  • Preparing the lease and move-in package, ensuring a smooth resident move-in and lease signing.
  • Collecting all pertinent information from prospective residents at move-in and recording as appropriate.
  • Staying informed about and collaborating with teams/leadership on current market and competitor conditions.
  • Developing and implementing short- and long-term marketing plans and goals to sustain occupancy.
  • Following the property’s established policies related to concessions, specials, and other programs to boost occupancy.
  • Designing and executing marketing activities and events to create and drive traffic to the property.
  • Using the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
  • Maintaining the property and show units to meet the Company’s standards for show quality.
  • Following-up with prospects and new residents within 24 hours to ensure satisfaction.
  • Completing various financial, administrative, and other reports and analysis, and performing other duties as assigned or necessary.
• Supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices.
  • Preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
  • Responding quickly and courteously to resident and client/owner concerns and questions, and taking prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Assists Lifestyle Coordinator by attending and assisting with the setup of events as required.

Basic Knowledge & Qualifications

• A high school diploma or equivalent required; an associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.

Specialized Skills

• All licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.
• Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
• Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.

Travel / Physical Demands

• Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Physically access all exterior and interior parts of the property and amenities.
• Push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time.
• Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Work a flexible work schedule, which may include evenings, weekends and/or holidays.