Leasing Consultant (Part-Time) - Everleigh Palm Desert

About the role

The Leasing Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a primary point of contact for prospective residents, guiding them through the leasing process with professionalism and a strong understanding of the community’s offerings. The Leasing Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals.

Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Collections all pertinent information from prospective residents at move-in and records as appropriate.
• Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
• Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs.
• Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
• Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the tour path and show ready units, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• Follows-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mails, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Documents all follow up and classes leads during the lifecycle of the sales process.
• Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services.
• Interacts with all residents and acknowledges them by name.
• Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met.
• Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.
• Assists Lifestyle Coordinator by attending and assisting with the setup of events as required.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.

Benefits

Greystar offers a competitive hourly range for this position, with additional compensation and benefits varying based on individual and company performance. Benefits include a 401(k) with Company Match, Employee Assistance Program, paid sick time, and participation in various bonus programs depending on the role and location. For part-time team members, additional benefits may include health insurance, retirement plans, and other perks. Greystar is committed to providing a supportive and inclusive workplace, and encourages applications from candidates of all backgrounds. Please note that Greystar will never request your banking details or other sensitive personal information during the interview process. For any suspicious requests, please report them immediately to AskHR@greystar.com.