Leasing Consultant/Management Assistant

About the role

A full-time position is available for a Leasing/Management Assistant reporting to the Property Manager in Boston. This individual will be the first point of contact for all site management staff and residents.

Responsibilities

• Assisting with move-ins, getting keys, and prepping other materials needed.
• Assisting with telephone reception, initiating work orders, filing, correspondence, etc.
• Assisting in the coordination of rental activities and addressing residents' general concerns.
• Answering telephones, directing incoming calls appropriately, taking messages, and assisting callers whenever possible.
• Greeting and assisting all visitors to the management office.
• Taking maintenance service requests and following up with maintenance staff to ensure completion when necessary.
• Taking resident complaints and handling matters according to guidelines established by a property manager.
• Maintaining resident files, lists, and other resident-related data.
• Collecting and processing rent checks and preparing rent receivables reports.
• Preparing memos, letters, reports, and other documents.
• Completing guest cards.
• Scheduling various services and inspections relating to buildings and apartments; coordinating and communicating with residents when applicable.
• Ordering office supplies, maintaining postage machines, and arranging office equipment repairs.
• Working with other staff members to ensure the management office maintains a professional appearance and environment.
• Assuming additional responsibilities and assisting co-workers when necessary.
• Assists with the processing of rental applications.
• Helps to facilitate resident activities and parties.

Requirements

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.
• Knowledge Of Microsoft Word and Excel.
• Business English and letter format.
• Prior work experience in an office environment.
• Strong resident relations, along with the ability to work effectively with a wide variety of individuals.
• Strong knowledge of computer applications such as Word, Excel, etc. is essential.
• Must be able to organize priorities effectively and have excellent attention to detail.
• The ability to multi-task is essential.

Benefits

• Sign-on bonus.
• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan.
• Health, Vision, and Dental Insurance.
• Life Insurance, Short- & Long-Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.