Leasing Consultant/Management Assistant

About the role

A full-time position is available for a Leasing/Management Assistant reporting to the Property Manager in Fall River. This individual will be the first point of contact for all site management staff and residents.

Responsibilities

• Provides superior customer service to residents by assisting them with site services such as but not limited to: Parking assignments and parking issues.
• Assisting with move-ins, getting keys, and prepping other materials needed.
• Responsible for telephone reception, initiating work orders, filing, correspondence, etc.
• Aid in the coordination of rental activities and address residents' general concerns.
• Ensures the efficient operation of the management office by ordering office supplies, maintaining postage machines, and arranging office equipment repairs.
• Supports the site management office in an administrative capacity by maintaining resident files, lists, and other resident-related data.
• Collects and processes rent checks and prepares rent receivables reports.
• Completes memos, letters, reports, and other documents.
• Prepares guest cards.
• Schedules various services and inspections relating to buildings and apartments; communicates with residents when applicable.
• Assists with the processing of rental applications.
• Helps to facilitate resident activities and parties.
• Performs ad hoc projects as assigned by manager, including recertification processing.
• Utilizes systems such as Entrata and RealPage.

Requirements

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Spanish Skills required.

Abilities

• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.
• Knowledge of Microsoft Word and Excel.
• Business English and letter format.

Experience

• Prior work experience in an office environment.
• Will be required to cover the Management Office in the Property Manager’s absence.
• This position requires strong resident relations, along with the ability to work effectively with a wide variety of individuals.
• Strong knowledge of computer applications such as Word, Excel, etc. is essential.
• Must be able to organize priorities effectively and have excellent attention to detail.
• The ability to multi-task is essential.

Other Job Functions

• Assists with the processing of rental applications.
• Helps to facilitate resident activities and parties.
• Performs ad hoc projects as assigned by manager, including recertification processing.
• Utilizes systems such as Entrata and RealPage.

Benefits

• Sign-on bonus.
• Paid Vacation, Holidays, PTO/Personal leave.
• 401(k) plan.
• Health, Vision, and Dental Insurance.
• Life Insurance, Short- & Long-Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.

Equal Opportunity Employer

If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000 ext. 3772.