Leasing Consultant - Landings at Silver Lake Village

About the role

This role combines customer service and sales, focusing on leasing apartments at Landings at Silver Lake Village, a 263‑unit apartment community in St. Anthony, MN. The ideal candidate enjoys engaging with customers by phone, in person, and online. Responsibilities include presenting properties, building rapport, following company standards for tours and sales, and providing follow‑up to prospective residents. The position requires adherence to Fair Housing guidelines, maintaining a professional appearance, documenting interactions in PMS software, and assisting customers with application completion per company policies.

Responsibilities

• Customer Engagement: Greets and assists prospective residents via phone, email, text, and in person; builds rapport and provides property tours.
• Sales & Follow‑Up: Presents available units, closes leases following company standards, and conducts timely follow‑up with prospects who do not lease immediately.
• Property Presentation: Inspects and “sparkle” homes scheduled for tours daily and walks the tour path to ensure it is clean and presentable.
• Community Knowledge: Maintains familiarity with property features, local schools, hospitals, banks, shopping, transportation, and amenities; communicates these effectively to prospects.
• Compliance & Documentation: Adheres to Fair Housing laws; completes Guest Cards for every interaction and accurately enters data in Yardi PMS software.
• Application Assistance: Guides customers through application completion and collects required documentation for affordable housing eligibility.
• Marketing & Outreach: Participates in off‑site marketing activities and traffic‑generating initiatives to support occupancy goals.
• Additional Duties: Supports community events, assists with resident retention efforts, and completes projects assigned by the supervisor.

Qualifications

• High School diploma or equivalent.
• Sales and/or other customer service experience preferred; hospitality, restaurant, and retail experience translate well.
• Effective verbal and written communication skills; ability to communicate in English both orally and in writing.
• Well‑developed people skills; ability to work with a variety of personalities and situations in a friendly, outgoing, and professional manner.
• Basic math skills for calculating rent payments, deposits, application fees, pet fees, interest, etc.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Reasoning ability and the ability to focus on established goals and sales requirements.
• Ability to work evenings and weekends, including 7 days a week as needed.
• May require a valid driver’s license.

Pay

$20–$21/hour + 5% bonus potential.

Schedule

Ability to work evenings and weekends, including 7 days a week as needed.

Benefits

• Basic Life and AD&D insurance
• Employee, Spouse, and Child Supplemental Life and AD&D
• Short‑ and Long‑Term Disability insurance
• Medical, Dental, and Vision coverage with optional Health Savings Accounts
• Medical and Dependent Care Flexible Spending Accounts
• Voluntary Benefits (Accident, Critical Illness, Whole Life)
• Employee Assistance Program
• 401(k) plan
• Health and Financial Wellness Programs
• Paid Time Off including Paid Holidays and Floating Holidays
• Paid Parental Leave
• Education Reimbursement
• Employee Recognition program
• Dominium Employee Emergency Fund
• Incentive bonus program, training and development programs, career growth opportunities, and community volunteer/outreach programs

About Dominium

Dominium is a purpose‑driven leader in affordable housing, operating in approximately 20 states with a team of over 1,300 dedicated employees. For more than 50 years, the company has delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values — EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution — guide its purpose: to provide quality, affordable housing that builds Enduring Value for residents, employees, communities, and financial partners. The company believes housing provides dignity and that its work has a positive, lasting impact on the lives of individuals and families — often for generations.