Leasing Consultant | Camden Carolinian/Manor Park/Overlook

About the Role

As a Leasing Consultant at Camden, you’ll be the first impression for potential and current residents. Your primary focus will be ensuring resident satisfaction while meeting leasing, retention, and occupancy goals. This role requires excellent communication skills, creative problem-solving, and the ability to build lasting relationships. You’ll be an expert in customer service, anticipating and meeting customer needs to create exceptional experiences.

Responsibilities

• Manage the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting units for a seamless move-in experience.
• Showcase community features tailored to customer needs to highlight value.
• Maintain a customer-focused attitude year-round to ensure smooth lease renewals for existing residents.
• Develop and implement creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills to handle unpredictable situations with best judgment.
• Maintain in-depth knowledge of the community and competitors to provide potential residents with all necessary information for decision-making.
• Promote positive resident relations through courteous and timely responses to resident needs and concerns.
• Demonstrate strong attention to detail in preparing lease documents, resident files, applications, and related bookkeeping tasks.
• Collaborate with team members to plan and organize resident events.
• Assist in other projects and activities as needed.

Requirements

• One year of experience in sales, hospitality, and/or customer service.
• Bachelor’s degree preferred.
• Ability to meet or exceed sales and customer service goals.
• Willingness to work a varied schedule, including weekends and holidays.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Leasing and/or property management experience preferred.
• Knowledge of OneSite and Yield Star preferred.
• Bilingual in Spanish is a plus.

Working Conditions

• Intermittently sedentary but requires mobility (e.g., climbing stairs) to tour, show, and inspect apartments daily.
• Repetitive motion of hand-wrist when using a computer and writing.
• Works in a typical office setting with daily exposure to outdoor environments (e.g., heat, cold, damp, rain) during community tours.
• Hazards can be minimized with proper lifting techniques, safety training, and wearing appropriate personal protective equipment (PPE).
• Handles stressful, urgent, novel, and diverse work situations daily; emotional stability and personal maturity are important.
• Regularly required to work long hours and odd schedules, including weekends.
• Periodic travel by automobile for work-related activities; may require airline travel, out-of-town, and/or overnight trips.
• Attendance and punctuality are essential for success in this position.

Benefits

To learn more about Camden’s benefits, visit Camden Benefits.