Leasing Consultant - Aurora

Position Summary

The Leasing Consultant is responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

Essential Duties And Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective residents and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner at all times.
• Cook up and manage lease negotiations, assist with resident retention and manage the renewal process.
• Aid in providing and maintaining excellent curb appeal.
• Manage compliance policies and procedures as set forth from HKP and the Compliance Department.
• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.
• Aid in rent and delinquency collection.
• Aid in providing account information to the property supervisor and credit agencies.
• Aid in resident relations and enforce all community rules and regulations.
• Supervise all neighborhood committee activities.
• Assist in outside marketing and establish rapport with local businesses and community agencies.
• Aid in office organization by filing and maintaining organized resident files.
• Perform other duties as assigned.

Qualifications/Skills & Knowledge Requirements

• High school diploma or general education degree (GED)
• No prior experience necessary
• Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups
• Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s
• Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations
• Computer Skills – Beginner experience with MS Office

Training Requirements

• Annually attend fair housing, section 42 and leasing classes
• Ongoing professional development