Leasing Consultant

Responsibilities

• Process applications, verify documentation, and prepare lease files.
• Ensure accurate data entry and tracking within property management software.
• Answer incoming telephone calls, respond to all email leads, conduct property tours (in-person, virtual, and self-guided), and record all activity into the Management Information System (e.g. Yardi).
• Assess prospect needs and recommend appropriate floor plans and options.
• Explain pricing, availability, lease terms, specials, and application requirements.
• Guide prospects through the application, waitlist, and move-in process, ensuring accuracy and compliance.
• Maintain Show Ready Homes to ensure 'Rent Ready' property is presentable at all times with particular attention to the five (5) senses.
• Maintain cleanliness and presentation of leasing office, tour routes, and model units.
• Uphold all Fair Housing laws, ADA regulations, company policies, and professionalism standards.
• Participate in ongoing training to maintain compliance and improve performance.

Requirements

• A High School diploma or GED.
• Less than 1 year of relevant work experience.
• 1-2 years of sales, customer service, or hospitality related experience.
• Ability to manage multiple assignments and tasks and work under pressure.
• Outstanding verbal and written communication skills.
• Experience with computer systems including Microsoft Office Suite.

Preferred Qualifications

• Associate’s degree.
• National Apartment Leasing Professional.
• Property management experience.
• Real estate certification.
• Familiarity with property management platforms.
• Knowledge of fair housing laws.
• Bilingual capabilities.