Leasing Consultant

About the Role

A dynamic professional who easily relates and communicates with prospective and current residents, creating lasting and positive impressions. This role coordinates the community's marketing, leasing, and renewal strategies to achieve occupancy and revenue retention goals.

Responsibilities

• Walk marketing tour path, open target viewing apartments, and ensure clean and rent-ready apartments, model homes, and community amenities.
• Respond to resident and prospective resident calls and emails promptly in the morning.
• Answer incoming calls, convert phone calls into walk-in traffic, and set viewing appointments.
• Tour prospective residents with energy and enthusiasm.
• Facilitate the application process at the end of the tour to ensure successful leasing.
• Review and process all applications immediately upon receipt.
• Provide timely and respectful communication with applicants upon receiving results.
• Follow Weidner Move-In Experience with all approved applicants.
• Maintain and follow up on traffic in queue.
• Shop competitive properties at least monthly and adhere to daily marketing and leasing strategies.
• Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s quality standards.
• Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information.
• Accompany vendors to vacant and/or occupied units, as needed.
• Assist with lease renewals in a timely manner and promote resident retention.
• Ensure leasing office is clean, orderly, and professionally presentable at all times.

Requirements

• Prior customer service experience required.
• Ability to complete tasks in a safe and efficient manner.
• Ability to work in a fast-paced environment with strong motivation to learn and contribute daily.
• Able to give professional directions clearly in person, over the phone, email, and text.
• Experienced in Microsoft products preferred (Word, Excel, PowerPoint, and Outlook).
• Yardi and Paycom experience preferred; willing and able to learn new software programs.
• Follow Weidner’s Mission, Vision, and Values and comply with all Weidner policies and procedures, as well as all Fair Housing, local, state/province, and federal laws.
• Prompt, regular attendance; wear company dress code/uniform and maintain professional appearance at all times.
• Work effectively and cooperatively in a team environment and/or independently.
• Ability to work outside of normal scheduled hours as needed.
• Willing and able to be assigned to other Weidner properties as needed.
• Working knowledge of English; detail-oriented and well-organized.
• Must agree to a criminal background check and sign an agreement for voluntary drug testing.
• Must have access to a personal vehicle and/or reliable transportation at all times.
• Driver’s license, vehicle, and vehicle insurance must be valid and unexpired at all times and match the country in which the associate will work.

Benefits

• Health & Wellness: Medical, Dental, and Vision Insurance; Employer-paid Basic Life Insurance; Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters (up to three sessions at no cost).
• Financial Benefits: 401(k) Retirement Plan with company match of up to 4% of eligible income; opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance.
• Time Away from Work: Vacation accrual with no usage waiting period upon accrual; sick time accrual with usage eligibility after 60 days of employment; nine company-designated paid holidays annually.
• Housing Benefits: Employee apartment discount available at Weidner communities, subject to availability and community guidelines.