Leasing Consultant

Position Summary

Weidner Apartment Homes is dedicated to fostering a culture of teamwork through honesty, trust, and mutual respect. The job description is comprehensive but may not cover every responsibility. As a Leasing Consultant, you'll play a vital role in marketing, leasing, and renewing communities to meet occupancy and revenue goals.

Primary Responsibilities

• Walk marketing tour path, open target viewing apartments, ensure clean and rent-ready apartments, model homes, and community amenities
• Respond to resident and prospective resident calls and emails promptly in the morning
• Answer incoming calls, convert phone calls into walk-in traffic, set viewing appointments
• Tour prospective residents with energy and enthusiasm the Weidner way
• Ensure successful leasing by facilitating the application process at the end of the tour
• Review and process all applications immediately upon receipt
• Timely and respectful communication with applicants upon receiving results
• Follow Weidner Move In Experience with all approved applicants
• Maintain and follow up on traffic in queue
• Shop competitive properties at least monthly; adhere to daily marketing and leasing strategies
• Achieve market readiness by ensuring daily cleaning and maintenance of apartments, common areas, and amenities
• Afford assistance with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
• Afford assistance with lease renewals in a timely manner and promote resident retention
• Afford the leasing office to be clean, orderly, and professionally presentable at all times
• Create, store, and maintain residential files, while ensuring strict confidentiality
• Collect revenues; including rents, deposits, and fees
• Afford acceptance and documentation of service requests; follow up upon completion
• Afford regular and effective communication with Community Director
• Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness
• Inspect, respond to, and follow up with safety issues, accidents, liabilities, and emergency situations immediately

Qualifications

• Prior customer service experience required
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Able to give professional directions clearly in person, over the phone, email, and text
• Experience in Microsoft products preferred (Word, Excel, PowerPoint, and Outlook)
• Yardi and Paycom experience preferred; willing and able to learn new software programs
• Follow Weidner’s Mission, Vision, and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/provincial, and federal laws
• Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
• Work effectively and cooperatively in a team environment and/or independently
• Able to work outside of normal scheduled hours as needed
• Willing and able to be assigned to other Weidner properties as needed
• Working knowledge of English; detail oriented, well organized
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Driver’s license, vehicle, and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

Benefits & Perks

• Health & Wellness: Medical, Dental, and Vision Insurance; Employer-paid Basic Life Insurance; Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
• Financial Benefits: 401(k) Retirement Plan with company match of up to 4% of your eligible income; Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
• Time Away from Work: Vacation accrual, with no usage waiting period upon accrual; Sick time accrual, with accrued time usage eligibility after 60 days of employment; Nine company-designated paid holidays annually
• Housing Benefits: Employee apartment discount available at Weidner communities, subject to availability and community guidelines
• Workplace Support: Company-provided maintenance uniforms; Career Development: Continuing education reimbursement program, up to $2,500 per year for approved courses or certifications; Opportunities for professional growth and advancement within a nationally recognized property management company