Leasing Consultant

This role serves as a key driver of occupancy and revenue growth, delivering an exceptional prospect and resident experience within a Class A multifamily community. As a brand ambassador, you will support leasing performance, marketing efforts, and resident engagement in alignment with Thompson Thrift’s standards.

Responsibilities

• Greet and engage prospective residents, providing personalized tours that highlight the value and features of the community
• Guide prospects through the application and leasing process, effectively addressing questions and overcoming objections
• Support leasing performance by contributing to occupancy goals, conversion efforts, and overall community success
• Respond to prospect inquiries across multiple channels, including phone, email, and digital platforms, in a timely and professional manner
• Deliver a high level of customer service to both prospective and current residents, supporting satisfaction and retention
• Support marketing and outreach efforts, including online presence, reputation management, and community events
• Maintain detailed knowledge of the community, amenities, and surrounding market to effectively position the property
• Prepare lease documentation, process applications, and maintain accurate and complete records
• Assist with resident move-ins, onboarding, and communication to ensure a seamless experience
• Collaborate with on-site management and team members to support a high-performing leasing environment

Requirements

• High school diploma or GED required; equivalent experience may be considered
• Minimum of 1 year of experience in leasing, sales, customer service, or a professional office environment
• Experience in multifamily leasing, sales, or hospitality preferred
• Class A or luxury multifamily experience a plus
• Flexibility to work some evenings and weekends
• A valid driver’s license and reliable vehicle is required for routine outreach marketing and shopping comps; mileage reimbursement provided at IRS current rate
• Ability to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills

• Strong sales aptitude with the ability to influence decisions and achieve performance goals
• Excellent communication and interpersonal skills
• Customer-focused mindset with a strong service orientation
• Ability to multitask and perform in a fast-paced, goal-oriented environment
• Strong organizational and time management skills
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Positive attitude with a passion for helping people find their next home

Benefits

• Values-driven culture guided by Excellence, Service, and Leadership
• Career growth through training, mentorship, and long-term development opportunities
• Work-life support including competitive benefits, flexibility, and wellness programs
• Hands-on involvement in industry-leading multifamily projects

Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide.

Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers.