Leasing Consultant

Duties and responsibilities

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
• Answer the phone.
• Follow up with all traffic and input all information into the appropriate system.
• Stand up and greet client.
• Tour and lease apartments and sell the products and service of the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
• Walk apartment before move in to insure MORGAN standards.
• Prepare and complete all leasing paperwork including the lease.
• Obtain move in keys, remote and parking permit prior to resident’s move-in date.
• Respond to resident requests and help to resolve resident problems, including creating service requests.
• Complete all Grace Hill classes which are recommended and attend Company required training.
• Maintain thorough product and knowledge of the community and the competition.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other MORGAN sponsored resident activities.
• Reports to the Assistant Community Manager in the absence of the Community Manager.
• Work overtime as necessary to meet the MORGAN standards of customer service.
• Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.

Qualifications

Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs Inspect and show community by accessing upper floor apartments. Push or pull Inspect and show community. Reach above shoulders Store supplies, inspect community. Grasp/grip/turning and finger dexterityTyping, writing, handle packages and supplies. Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%)Between 10 - 25 lbs Occasional need (1% to 33%)Less than 10 lbs Frequent need (33% to 100%) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements: Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements: Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Occasional need (1%-33%) to respond to after hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes.

Working Environment: Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.