Leasing Consultant

About the role

The role involves adhering to MORGAN's Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals and the Team Member Handbook. Essential duties include answering the phone, following up with clients, greeting clients, touring and leasing apartments, preparing and completing leasing paperwork, and responding to resident requests.

Responsibilities

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
• Answer the phone.
• Follow up with all traffic and input all information into the appropriate system.
• Stand up and greet clients.
• Tour and lease apartments and sell the products and service of the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
• Walk apartment before move in to insure MORGAN standards.
• Prepare and complete all leasing paperwork including the lease.
• Obtain move in keys, remote and parking permit prior to resident’s move-in date.
• Respond to resident requests and help to resolve resident problems, including creating service requests.
• Complete all Grace Hill classes which are recommended and attend Company required training.
• Maintain thorough product and knowledge of the community and the competition.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other MORGAN sponsored resident activities.
• Reports to the Assistant Community Manager in the absence of the Community Manager.
• Work overtime as necessary to meet the MORGAN standards of customer service.
• Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.

Requirements

Physical requirements include being on feet (33% to 100%), performing routine office duties such as filing into high and low cabinets, picking up debris on community, climbing stairs, inspecting and showing community by accessing upper floor apartments, pushing or pulling, reaching above shoulders, storing supplies, inspecting community, grasping, turning and finger dexterity, typing, writing, handling packages and supplies, lifting/carrying (supplies, replacement parts, ladders, etc.), wearing personal protective gear (provided back brace, N-95 mask, rubber gloves, eye protection), organizing, prioritizing, and completing multiple tasks concurrently in a dynamic work environment, maintaining concentration, accuracy, and productivity while experiencing frequent interruptions, making sound business decisions and exercising independent judgment in a timely manner, communicating effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications, and effectively using computer systems, property management software, email, and other technology platforms while managing multiple priorities.

Qualifications

Qualifications include a high school diploma or equivalent, and a valid driver’s license, insurance, and car registration if driving for business purposes. No specific education or experience is required, but candidates should have excellent communication skills, be self-starters, and possess a strong understanding of the community and its market.

Skills

Skills required include excellent communication, problem-solving, and customer service skills, as well as the ability to work independently and manage multiple tasks concurrently. Proficiency in Microsoft Office Suite and property management software is also preferred.

Benefits

Morgan Group offers a comprehensive range of benefits designed to support the well-being and success of its team members, including advancement opportunities, training, low-cost medical, dental, vision, flexible spending accounts, health savings account, voluntary life insurance, long-term disability insurance, company-paid life insurance, company-paid short-term disability insurance, 401K (Traditional & Roth) with company match, employee assistance program, paid time off plans, including vacation, sick leave, floating holiday, bereavement leave, holiday schedule, referral bonus program, leasing bonus and renewal bonuses.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is typically full-time, with occasional overtime as necessary to meet customer service standards.