Leasing Consultant

Key Responsibilities

• Provide superior customer service to residents, prospects, and vendors.
• Show, lease, and move in prospective residents.
• Update unit availability daily and maintain accurate leasing information.
• Process rental applications in accordance with company procedures.
• Submit and track maintenance requests for residents.
• Receive and record collections following company standards.
• Provide general clerical, office, and phone support.
• Maintain complete and accurate resident files and documentation.
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards.
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary.
• Conduct move-out walks and support the move-out process.
• Perform additional tasks or duties as assigned by the Supervisor.

Special Requirements

• Regularly required to sit, stand, walk, reach, talk, and hear.
• Occasional climbing may be required.
• Must be able to work at a computer and use a phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Availability to work flexible and extended hours, including weekends, as needed.

Essential Skills & Competencies

• Strong customer service orientation.
• Excellent communication skills.
• Ability to handle high-stress situations professionally.
• Strong organizational and administrative skills.
• Effective time management and prioritization.
• Sales aptitude and comfort working with prospects.
• Superior collection skills.
• Knowledge of Fair Housing laws.
• Leadership qualities and ability to work independently.

Qualifications

• High school diploma or equivalent required.
• Must be able to read and write English fluently and perform intermediate math functions.
• One year of experience in the service industry preferred (hospitality, retail, customer service, etc.).
• Intermediate computer and internet proficiency.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• PREFERRED EXPERIENCE: Experience with: Yardi, Voyager, LRO, Entrata, Resident Check.
• Learning & Development: Commitment to ongoing professional development through company-provided training.
• Ability to effectively utilize all on-site property management software.