Leasing Consultant

Job Description

The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move in and tenancy is consistently an excellent customer experience.

• Aid in marketing efforts through outreach, preferred employer programs, networking, and social media campaigns.
• Generate interest in the community by touring the property with prospects and answering questions about amenities, local community, and grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area.
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact.
• Deliver detailed move-in information to incoming residents.
• Provide a consistently high level of service to residents to exceed their expectations, while maintaining resident retention.
• Show attentiveness to detail, planning, and organizing skills to perform required office activities and coordinate paperwork.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary.

Skills/Abilities

• 1-3 years relevant property management experience required.
• Excellent customer service skills with a strong attention to detail.
• Basic leasing knowledge - including Fair Housing Laws.
• Team player, willing to go the extra mile to provide concierge level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.

Physical Requirements

• Prolonged periods of sitting, standing, and walking.
• Must be able to lift up to 15 pounds.

Target Pay Range

Target Pay Range: $20.00 - $24.00

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.