LEASING CONSULTANT

Indianapolis, Indiana – Rental Office

About the role

We are searching for an exceptional, customer-service-focused Leasing Consultant for our Chelsea Village apartment community. The Leasing Consultant is responsible for implementing the leasing of apartments.

Responsibilities

• Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show the community to prospective residents.
• Greet prospective residents, tour the model/vacant units, demonstrate features and benefits of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
• Close the sale with prospective residents and obtain a holding deposit (if applicable) and an application for an apartment or waiting list.
• Promptly follow up with prospective residents who have not yet leased to continue the sales process and secure the sale.
• Determine and certify the eligibility of prospective residents following government regulations and Company procedures.
• Process applications, prepare move-in paperwork, and conduct the move-in with new residents.
• Assist the Property Manager with advertising and promotions for the property related to prospective residents and resident retention.
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace to optimize competitive effectiveness.
• Make marketing recommendations based on an analysis of marketing surveys.
• Complete and submit all reports in a timely manner to the appropriate person.
• Conduct all activities in accordance with HUD regulations (if applicable) and Fair Housing requirements.

Requirements

• High school diploma or equivalent combination of education, training, or experience.
• Prior experience in a customer service environment.
• Must have and maintain a valid driver’s license in the state of residence.
• Able to work a varied schedule including weekends.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.

Benefits

• Vacation/paid time off and paid holidays.
• Medical, dental, and vision insurance.
• Apartment discount.
• Outstanding 401K plan with generous matching.
• Opportunity for advancement.