Leasing Consultant

About the role

ECI Group is hiring an experienced Leasing Consultant to oversee leasing results and strategy. The Leasing Consultant is a critical member of our onsite community team, marketing and leasing apartments to prospective residents while providing fantastic customer service throughout the entire lease process and on an ongoing basis to residents.

Responsibilities

• Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home.
• Follow established policies and procedures to aide prospects in the qualification, screening and acceptance of applications for residency.
• Ensure apartments are prepared for move-in including inspection, keys, remote and parking permit.
• Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
• Manage and track marketing strategies metrics, including advertising, promotions and publications.
• Review aged vacancies, market-ready apartments and models.
• Participate in resident functions and other ECI Group sponsored resident activities after hours and/or on weekends. Consistently meet individual rental and renewal goals.
• Assist in the performance of the turn process and walk vacant units.
• Visit other locations when assigned by Community Manager, Assistant Manager or Leasing Manager.
• Respond to resident requests and help to minimize and resolve resident problems.
• Respond to internet leads and other inquiries by prospective residents.

Requirements

• A high school diploma or GED along with a valid driver’s license. A bachelor’s degree is preferred.
• A minimum of 1 year of related leasing experience.
• Excellent interpersonal communication skills, including the ability to influence and motivate clients and colleagues.
• Knowledge and experience with Compliance to Fair Housing and ADA regulations.
• Proficiency in Microsoft Office (Word, Excel).
• Able to multitask and meet deadlines in a timely and organized manner.
• Must be able to work a flexible schedule as needed, must be willing to work on Saturdays.
• Must be able to tour the community with clients, which includes walking the property and climbing stairs.

Qualifications

• Prior leasing and/or sales experience preferred.
• Prior customer service experience is also a plus.

Skills

• Strong interpersonal and communication skills.
• Ability to multitask and meet deadlines.
• Experience with Microsoft Office.
• Ability to work flexible hours, including Saturdays.
• Ability to tour the community and climb stairs.

Benefits

• Bonus potential
• 30% rental discount at ECI properties
• Paid time off and company holidays
• 401k plus 4% company match
• Wellness plans, flexible spending accounts, and dependent care
• Professional development programming, including a designated Mentor from day one

Pay

Competitive pay

Schedule

Flexible schedule as needed, including Saturdays