Leasing Consultant

About the role

At Brookfield Properties, our portfolio includes a variety of options for different stages of life. Our Leasing Consultants play a crucial role in creating a positive and lasting influence on visitors, prospects, and residents.

Responsibilities

• Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction

• Guide prospects through the leasing experience to make renting easy

• Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork

• Encourage prospects to apply

• Work a flexible schedule, including evenings and weekends

• Communicate detailed information regarding communities and apartments to prospects

• Generate interest in the community by conducting informative and personalized tours that result in new leases

• Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home

• Maintain deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions

• Employ effective selling techniques to close the sale

• Work collaboratively with the onsite team to exceed occupancy goals and objectives

• Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents

• Maintain awareness of current rental rates and promotions of competitive properties

• Project a favorable image of the community at all times to achieve property objectives and public recognition

• Schedule tours and show apartments

• Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures

• Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)

• Complete assigned CRM tasks within the appropriate time frame

• Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more

• Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process

• Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team

• Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM

Requirements

• High school diploma/GED required

• Associate degree in Customer Service/Hospitality preferred

• 1-2 years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant)

• 1-2 years of previous leasing experience within the multifamily property management industry preferred

• Demonstrated success in goal setting/achievement and following a sales process

• Knowledge of federal and state apartment housing laws

• Adherence to Fair Housing laws and Brookfield leasing policies and procedures

• High energy, sales and customer service driven

• Reliable, high attention to detail, self-motivated, and self-managing

• Able to work well with diverse individuals

• Customer-focused mentality, a sharp professional appearance and sales aptitude

• Outstanding interpersonal communication skills both written and verbal

• Fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics

• Ability to work a flexible schedule, including evenings and weekends