Leasing Consultant

About Avenue5 Residential

Avenue5 Residential is a property management company where people are our passion. We empower associates to be the best through holistic benefits that care for the mind and body, professional development, and a supportive culture.

About the Role

The Leasing Consultant coordinates all activities related to apartment rentals, including move-ins, move-outs, and lease renewals. This role interacts directly with prospective and current residents to achieve maximum occupancy, ensure resident retention, and promote client satisfaction.

Responsibilities

• Focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensure excellent customer service to prospective and current residents and promote a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork.
• Maintain model apartments in touring condition.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents monthly.
• Maintain accurate records of traffic activity in the computer system.
• Follow up with prospective residents via phone, mail, or email.
• Convert phone traffic into scheduled appointments for property tours.
• Inspect apartments prior to move-ins and coordinate move-in/out needs with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and timely.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations by responding to requests promptly and accurately.
• Shop competitive properties to stay informed about the market.
• Inspect buildings and grounds for safety and cleanliness; alert maintenance to needed repairs.
• Process work order requests for residents and ensure timely completion.
• Provide clerical support such as answering phone calls, filing, and processing property invoices.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, health and safety rules, and applicable laws.
• Perform other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
• Excellent customer service and interpersonal skills.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal skills to communicate effectively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize in a fast-paced environment.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment (telephone, fax, printer, copier, key track system).
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and pass Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay, basic life insurance, and matching 401(k) contributions.
• Mental and emotional wellness: Generous time-off plan including 10 paid holidays, a community service day, and your birthday off.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program.

About Our Culture

Avenue5 Residential is recognized for its award-winning culture, including:

• Top 15 national finalist on the Best Places to Work Multifamily™
• Certified as a Great Place to Work® since 2017
• Listed as one of the Best Workplaces in Real Estate™
• Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
• Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List

Our core beliefs include putting people and partnerships first, empowering associates, focusing on solutions, championing ideas, and delivering proof over promises.