Leasing Consultant

Job Description Summary

The Leasing Consultant is responsible for leasing out community apartments and assisting tenants with their needs. Their duties include meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes, and best promoting the business.

Responsibilities

• Answers telephones and provides leasing information
• Schedules appointments for tours
• Takes maintenance requests
• Affords assistance to tenants with their needs
• Greets prospects, determines their needs, shows models and vacant apartments, collects application and holding deposit, explains and reviews applications, and prepares and explains leases
• Prepares move-in packet upon approval of the application
• Reviews and explains information to the resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory)
• Walks with a resident upon move-in to complete the move-in inventory sheet and ensure signature prior to keys being released
• Completes outreach marketing and weekly market survey as directed by Property Manager
• Maintain consistent effort to increase resident retention, which includes but is not limited to assisting, coordinating and participating in resident events
• Affords assistance in keeping the office neat and clean
• Affords assistance in follow-up on work orders

Requirements

• A high school diploma and one to two years related experience and/or training in residential services, customer service, or sales or equivalent combination of education and experience
• Previous experience with marketing, sales, and customer service
• Experience with Bluemoon, Yieldstart preferred, and Onsite or Yardi (CRM, Voyager, P2P) required
• Proficient in computer software including, but not limited to, Microsoft Office (Excel, Word and Outlook)
• Cover leasing office on weekend shifts as needed