Leasing Consultant - Affinity at Covington

About the role

We are seeking a people-focused Leasing Consultant for our 55 and older, active adult community - Affinity at Covington, located in Covington, WA.

Responsibilities

• Drive occupancy of the community to meet both short-term and long-term leasing goals.
• Build a strong rapport with our prospective and current residents through relationship selling.
• Connect with prospective residents through phone calls, emails, walk-ins, and appointments.
• Collect, enter, and update prospect information in the sales management system consistently.
• Conduct an individualized experience for each tour based on the prospective resident's needs and interests.
• Follow up with prospective residents daily through phone calls, personalized next steps, Sales Mail, notes, etc.
• Coordinate depositor-related creative follow-up and engagement.
• Host and participate in onsite community events for residents and prospects.
• Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information.
• Execute marketing activities and events to create and drive traffic to the property, including implementing prospect-facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
• Report any irregularities or maintenance needs to the Community Director.
• Observe the condition of the grounds, buildings, and model apartment homes on a regular basis.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• A relational and influential Leasing Consultant who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members.
• A team player who takes a “we over me” approach to building and sustaining relationships with others.
• Determined, ambitious, and self-motivated.
• Excellent customer service and interpersonal skills.
• PREFERRED: Experience in residential property management, retail, sales, or customer service.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• Valid driver’s license and insured, operable vehicle.

Qualifications

• High School diploma or equivalency certificate.

Skills

• Excellent communication skills; must be proficient in speaking, reading, and writing in English.

Benefits

• Competitive pay, $24 - $26 an hour (based on experience).
• Quarterly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums for associates.
• Flexible Spending Accounts - for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure-paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.