Leasing

About the role

The Leasing Consultant plays a key role in creating a positive first impression for prospective residents and delivering excellent customer service throughout the leasing process. This position supports leasing, administrative tasks, resident relations, and property operations while upholding company standards and ensuring a smooth move-in and move-out experience.

Responsibilities

• Provide superior customer service to residents, prospects, and vendors.
• Show, lease, and move in prospective residents.
• Update unit availability daily and maintain accurate leasing information.
• Process rental applications in accordance with company procedures.
• Submit and track maintenance requests for residents.
• Receive and record collections following company standards.
• Provide general clerical, office, and phone support.
• Maintain complete and accurate resident files and documentation.
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards.
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary.
• Conduct move-out walks and support the move-out process.
• Perform additional tasks or duties as assigned by the Supervisor.

Requirements

• Regularly required to sit, stand, walk, reach, talk, and hear.
• Occasional climbing may be required.
• Must be able to work at a computer and use a phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Availability to work flexible and extended hours, including weekends, as needed.

Special Requirements

• Part-time positions requiring consistent attendance.
• May require evenings, weekends, and occasional holidays.
• Active participation in company meetings, events, and functions is required.

Qualifications

• High school diploma or equivalent required.
• Must be able to read and write English fluently and perform intermediate math functions.
• Professional Experience: One year of experience in the service industry preferred (hospitality, retail, customer service, etc.). Preferred: Experience with Washington State Tax Credit programs.
• Computer Skills: Intermediate computer and internet proficiency; Intermediate knowledge of Microsoft Word, Excel, and Outlook; Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check.
• Learning & Development: Commitment to ongoing professional development through company-provided training; Ability to effectively utilize all on-site property management software.

Benefits

We offer a competitive compensation package based on experience and qualifications, along with fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees!

Pay

Pay rate: $19.00 - $22.00 per hour, plus commissions

Schedule

Part-time positions requiring consistent attendance. May require evenings, weekends, and occasional holidays. Active participation in company meetings, events, and functions is required.