Leasing

Key Responsibilities

• Provide superior customer service to residents, prospects, and vendors
• Conduct and assist with market surveys
• Show apartments, lease units, and assist with resident move-ins
• Update unit availability daily and maintain accurate leasing information
• Process rental applications in accordance with company procedures
• Submit and track maintenance requests for residents
• Receive and record collections following company standards
• Provide general clerical, office, and phone support
• Maintain complete and accurate resident files and documentation
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary
• Conduct move-out walks and support the move-out process
• Perform additional duties as assigned

Special Requirements

• Regularly required to sit, stand, walk, reach, talk, and hear
• Occasional climbing may be required
• Must be able to work at a computer and use a phone for extended periods
• Must be able to detect auditory and visual alarms
• Availability to work flexible and extended hours, including weekends, as needed

Essential Skills & Competencies

• Strong customer service orientation
• Excellent communication skills
• Ability to handle high-stress situations professionally
• Strong organizational and administrative skills
• Effective time management and prioritization
• Sales aptitude and comfort working with prospects
• Superior collection skills
• Knowledge of Fair Housing laws
• Leadership qualities and ability to work independently

Qualifications

• High school diploma or equivalent required
• Must be able to read and write English fluently and perform intermediate math functions
• Professional experience in the service industry preferred (hospitality, retail, customer service, etc.)
• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check
• Learning & Development commitment to ongoing professional development through company-provided training
• Ability to effectively utilize all on-site property management software