Leasing

Key Responsibilities

• Provide superior customer service to residents, prospects, and vendors.
• Conduct and assist with market surveys.
• Show, lease, and move in prospective residents.
• Update unit availability daily and maintain accurate leasing information.
• Process rental applications in accordance with company procedures.
• Submit and track maintenance requests for residents.
• Receive and record collections following company standards.
• Provide general clerical, office, and phone support.
• Maintain complete and accurate resident files and documentation.
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards.
• Address and help resolve resident concerns; escalate issues to the Supervisor when necessary.
• Conduct move-out walks and support the move-out process.
• Perform additional tasks or duties as assigned by the Supervisor.

Physical Demands

• Regularly required to sit, stand, walk, reach, talk, and hear.
• Occasional climbing may be required.
• Must be able to work at a computer and use a phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Availability to work flexible and extended hours, including weekends, as needed.

Attendance & Schedule

• Full - time position requiring consistent attendance.
• May require evenings, weekends, and occasional holidays.
• Active participation in company meetings, events, and functions is required.

Essential Skills & Competencies

• Strong customer service orientation.
• Excellent communication skills.
• Ability to handle high-stress situations professionally.
• Strong organizational and administrative skills.
• Effective time management and prioritization.
• Sales aptitude and comfort working with prospects.
• Superior collection skills.
• Knowledge of Fair Housing laws.
• Leadership qualities and ability to work independently.