Leasing Associate - Legacy North

Company Description

Preferred Apartment Communities combines expertise with a people‑first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow. Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people‑focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.

Job Description

We are hiring a Leasing Associate at our expansive, 1,600‑unit property, Legacy North in Plano, TX.

Responsibilities

• Conduct daily leasing activities, including attaining leasing goals (occupancy and rent growth), building and managing rapport to generate interest, desire, and satisfaction for the PAC community.
• Provide the ultimate service to residents; complete lease paperwork and all other duties that correspond to leasing activities.
• Sell prospects and residents on the quality of the PAC brand and the lifestyle of a PAC apartment home.
• Achieve daily, weekly, and monthly individual leasing goals to contribute to team/property leasing goals established by the operational budget.
• Answer telephone calls, internet inquiries, or in‑person requests from prospects with the purpose of leasing a PAA apartment home; perform follow‑up action(s) for every prospect.
• Respond to and/or follow up on resident requests; log requests as needed.
• Utilize sales tools including rapport building, qualifying, and closing during each sales interaction/presentation.
• Qualify prospects by collecting/compiling personal data, entering data into the database, initiating background checks, and providing follow‑up status to prospects.
• Communicate move‑in/move‑out apartment status to other team members; ensure apartments are move‑in ready and take action to minimize vacancy.
• Complete all required paperwork associated with leasing, service, and satisfaction accurately, professionally, and timely.
• Tour the property, visually inspecting common areas, amenities, and vacant apartments to ensure cleanliness and professional presentation; show the community to guests/prospects and answer questions about amenities, apartment homes, and the local community.
• Stay current on relevant market issues and competitive information.
• Perform light bookkeeping and financial activities (calculating monthly rents, prorated rents, preparing letters for delinquent payments, etc.).
• Perform office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc.).
• Call the answering service as necessary for messages and follow up on all messages.
• Visually inspect the entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness; pick up trash, run the trash compactor when necessary, and, if called for, carry cleaning supplies or vacuum stairs and apartments to bring them to prospect‑ready standards.
• Escort prospects to apartment homes and amenity areas, using stairs as necessary; also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
• Process all paperwork and set up files for move‑in.
• Maintain a minimum 20% conversion ratio of total traffic.
• Follow up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
• Shop the competition.
• Make suggestions that will maximize revenue and cash flow.
• Perform other projects and duties as requested.

Customer Service Responsibilities

• A complete clean and neat uniform must be worn when working on any PAA property, including weekends if applicable.
• Personal appearance must always be clean and neat, according to PAA policy.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm, open, and professional manner.
• Solve problems quickly, usually within 24 hours, or contact a supervisor for immediate assistance.

Qualifications

• Multi‑family property management experience preferred.
• Valid driver’s license (free from major moving violations) and dependable transportation.
• Social media marketing experience preferred.

Pay

Expected pay range of $18.00 – $20.00 per hour plus commissions.

Benefits

• Generous PTO program.
• 13 paid holidays plus 3 floating holidays and a paid volunteer day.
• Comprehensive, affordable medical coverage as well as company‑paid dental and vision coverage for all full‑time, regular associates.
• 401(k) with exceptional employer match.
• Associate apartment discount.
• Educational Assistance Program (tuition and certifications).
• Company‑paid employee assistance, mental health, and wellness programs.