Leasing Associate (Hybrid)

About the role

The Leasing Associate will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self-guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities.

Culture

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Recognition & Rewards
• Career Development

Responsibilities

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
• Promptly respond to pre tour, during tour, and post tour assistance needs
• Handle inbound and outbound calls per scheduled shift
• Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
• Cross-sell potential prospects to other AvalonBay communities where needs can be met
• Address and resolve customer service concerns
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner
• Maintain all documentation in accordance with AvalonBay policy and procedure
• Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera

Qualifications

• A high school diploma or equivalent (GED) is required
• At least one year of experience in multifamily or related property management is preferred
• Experience in a sales position, particularly one requiring customer interaction is preferred
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required