Leasing Associate - Cue Galatyn Station

Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.

Responsibilities

• Achieves daily, weekly, and monthly individual leasing goals to contribute to team/property leasing goals established by operational budget.
• Answers telephone calls, internet inquiries, or in-person requests from prospects with the purpose of leasing a PAA apartment home; performs follow-up action(s) for every prospect.
• Responds to and/or follows up on resident requests; logs requests as needed.
• Utilizes sales tools including rapport building, qualifying, and closing during each sales interaction/presentation.
• Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background check, and providing follow-up status to prospect.
• Communicates move-in/move-out apartment status to other team members; ensures apartments are move-in ready; takes action to ensure move-ins occur to satisfy new resident and minimize apartment vacancy.
• Completes all required paperwork associated with leasing, service, and satisfaction accurately, professionally, and timely.
• Tours the property visually inspecting common areas, amenities, and vacant apartments to ensure cleanliness and professional presentation; shows the apartment community to guests/prospects; answers questions about amenities, apartment homes, and the local community.
• Stays current on relevant market issues and competitive information.
• Performs light bookkeeping and financial activities (calculating monthly rents, pro-rated rents, preparing letters for delinquent payments, etc.).
• Performs office administrative activities (key track/key release, accepting resident packages, entering information on computer database, etc.).
• Calls the answering service as necessary for messages and follows up on all messages.
• Visually inspects entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Picks up trash and runs trash compactor when necessary. If called for, carries cleaning supplies and/or vacuum up or down stairs to apartment homes and cleans apartment to bring it up to prospect-ready standards.
• Escorts prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drives a golf cart or other motor vehicle with prospects as passengers and operates keys in door locks and key closet.
• Processes all paperwork and sets up files for move-in.
• Maintains a minimum of 20% conversion ratio of total traffic.
• Follows up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
• Shops the competition.
• Makes suggestions that will maximize revenue and cash flow.
• Other projects and duties as requested.

Customer Service Responsibilities

• A complete, clean, and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must always be clean and neat, according to PAA policy.
• Communicates with residents and prospects in a manner consistent with PAA's standards.
• Reads and/or listens to resident requests/complaints.
• Receives resident complaints in a calm, open, and professional manner.
• Solves problems quickly, usually within 24 hours, or contacts supervisor for immediate assistance.

Requirements

• Multi-family property management experience preferred.
• Valid driver's license (free from major moving violations) and dependable transportation.
• Social media marketing experience preferred.

Benefits

• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs