Leasing Associate

Overview

The Leasing Associate position at RPM is part-time and focuses on leasing, marketing, and maintaining positive resident relations. Key responsibilities include handling lease signings, managing applications, and promoting resident satisfaction.

Responsibilities

• Respond to telephone and internet inquiries to schedule tours
• Greet and qualify prospects professionally using guest cards in Lead Management Software
• Aid prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications, and submit them for processing
• Show apartments and assist with move-ins, obtaining signatures, and providing orientation
• Maintain an active social media presence to enhance property visibility and engagement
• Respond promptly to complaints, questions, and requests, resolving service issues
• Close sales by making appointments, generating leads, conducting tours, and following up
• Implement marketing strategies within the Marketing Budget to increase traffic
• Secure resident retention through organizing events and participating in after-hours functions
• Complete necessary paperwork for lease, move-in, check-out, and other peak periods in a timely manner
• Attend and contribute to weekly and daily goal-setting meetings
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests

Qualifications

• Associate's degree or equivalent from two-year college or technical school
• Six months to one-year related experience or equivalent combination of education and experience
• Microsoft Office proficiency
• Property Management Software knowledge

Physical Requirements

• Sit for extended periods while working at a desk
• Climb stairs
• Read documents, computer screens, and data
• Understand verbal communications in person and over the phone or computer
• Lift and carry items up to 20 pounds
• Use mobile devices and applications for work-related tasks

Work Environment

• Based on site, primarily in an office setting but may require outdoor time
• Open office environment with bright lights, constant noises, and distractions
• Flexible schedule including weekdays, nights, weekends, and holidays

Company Information

• Comprehensive healthcare coverage available for full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERGs)
• Paid time off plus floating holidays and volunteer days
• Discounted perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Equal Opportunity Employer

RPM Living is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.