Leasing Associate

About the role

Continental Properties is looking for an enthusiastic and customer-centric Leasing Associate to join our team at the Westrock Residences residential apartment community in Hartland, WI. You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents, reporting to the Community Manager.

Responsibilities

• Providing an Exceptional Resident Experience: Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily.
• Driving Success Through Sales & Marketing: Drive leasing success from first contact to move-in. Be the leader on inquiries, conduct tours, follow up with prospects, and coordinate seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals.
• Day-to-Day Office & Community Operations: Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in inspections, and supporting lease renewals and occupancy tracking, all while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations.

Skills for Success

• Brings proven sales and customer service experience with a genuine passion for creating an exceptional resident experience.
• Can work a flexible schedule — including weekends, evenings, and holidays — because great service doesn't clock out at 5.
• Comfortable balancing desk work with being on your feet — touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, managing social media, and using standard office tools like computers and phones throughout the day.

Benefits

• Career Growth: tools, training, and opportunities for a meaningful career with long-term growth potential; paid professional memberships, certifications, and tuition reimbursement.
• Mental Health & Wellness: comprehensive mental health support including 8 free counseling sessions per year and access to additional wellness resources.
• Balance: generous vacation time, 9 paid holidays, and 4 company-paid half-days during designated months.
• Community & Connection: informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Continental IDEA (Inclusion, Diversity, Equity, & Allies) commitment; You Belong Here Initiative and Business Resource Groups fostering an inclusive and equitable work environment.
• On-Site Living: discount on on-site apartments, living steps away from work.
• Performance Incentives: commissions on new leases and renewals, quarterly and year-end bonuses based on community performance.
• Industry-Leading Benefits: comprehensive benefits package including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6 weeks paid parental leave and family-forming & fertility resources (up to 12 weeks leave for birth mothers).

Pay

$20.00–$21.00 per hour, with additional earning potential through position‑specific performance incentives.

Schedule

Full‑time role requiring a flexible schedule, including weekends, evenings, and holidays.

Requirements

• Must pass a post‑offer criminal background check prior to joining the Continental team.