Leasing Associate

About the role

Our national multi-family management company seeks a Leasing Associate with a "Whatever it Takes" attitude to be responsible for marketing, leasing, and maintaining positive resident relations. The Leasing Associate is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospects, current residents, clients, and vendors. Responsible for marketing, leasing, and maintaining positive resident relations. Reports to: Community Manager, Assistant Community Manager and/or Regional Property Supervisor. Supervises: None.

Responsibilities

• Perform all sales and leasing activities (greet and qualify prospects, tour property and amenities).
• Ensure the property and show units meet the Company’s standards for the marketing/leasing tour.
• Communicate upkeep needs with Property Manager and Maintenance Team.
• Record all telephone and in-person traffic according to Company policy.
• Ensure application is completed according to Company policy.
• Ensure the lease is completed according to Company policy.
• Ensure the move-in process is completed according to Company policy.
• Ensure the renewal process is completed according to Company policy.
• Ensure the move-out process is completed according to Company policy.
• Use on-site property software to track apartment availability.
• Be knowledgeable of market trends and competitor conditions that may impact on the property’s occupancy.
• Prepare market survey.
• Design marketing plan and activities to drive traffic to the property.
• Complete outreach marketing and record all marketing efforts.
• Proficiency in using the internet for marketing, including Craig’s List, Google, and other search engines.
• Distribute newsletters, flyers, and resident notices.

Qualifications

• High school diploma or equivalent.
• 1 year experience in apartment leasing and/or sales.
• 2+ years onsite leasing experience.
• 2+ years onsite experience with affordable programs (not HUD voucher program exclusively).

Skills

• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality).
• Ability to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents.
• Ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing).
• Mathematical skills at high school level to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s) ResMan, as well as Microsoft Office to complete required reports, create marketing flyers, etc.
• Basic knowledge of Fair Housing Laws.