Leasing Associate

REPORTS TO: Community Manager, Assistant Community Manager and/or Regional Property Supervisor

About the role

The Leasing Associate is responsible for professionally achieving high occupancy and resident retention goals by creating positive relationships with prospects and current residents, clients, and vendors.

Responsibilities

• Perform all sales and leasing activities (greet and qualify prospects, tour property and amenities)
• Ensure the property and show units meet the Company’s standards for the marketing/leasing tour
• Communicate upkeep needs with Property Manager and Maintenance Team
• Record all telephone and in-person traffic according to Company policy
• Ensure application is completed according to Company policy
• Ensure the lease is completed according to Company policy
• Ensure the move-in process is completed according to Company policy
• Ensure the renewal process is completed according to Company policy
• Ensure the move-out process is completed according to Company policy
• Use on-site property software to track apartment availability
• Be knowledgeable of market trends and competitor conditions that may impact the property’s occupancy
• Prepare market survey
• Design marketing plan and activities to drive traffic to the property
• Complete outreach marketing and record all marketing efforts
• Proficiency in using the internet for marketing, including Craig’s List, Google, and other search engines
• Distribute newsletters, flyers, and resident notices

Requirements

• High school diploma or equivalent
• 1 year experience in apartment leasing and/or sales

Qualifications

• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
• Must be able to read, write and communicate effectively to comprehend and complete documents, lease agreements, and communicate effectively with residents
• Demonstrate ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects, and closing)
• Must have mathematical skills at high school level to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s), as well as Microsoft Office to complete the required reports, create marketing flyers, etc.
• Must have basic knowledge of Fair Housing Laws