Leasing Associate - 4230 Fairway Coyote Ridge

About the Role

The Leasing Associate is responsible for conducting daily leasing activities, including achieving leasing goals, building and managing relationships with prospects and residents, and providing exceptional customer service. This role is crucial in selling the PAC brand and lifestyle, ensuring a seamless leasing experience, and contributing to the overall success of the property.

Responsibilities

• Achieve daily, weekly, and monthly individual leasing goals to contribute to team/property objectives.
• Answer telephone calls, internet inquiries, and in-person requests from prospects, performing follow-up actions for every lead.
• Respond to and follow up on resident requests, logging them as needed.
• Utilize sales techniques, including rapport building, qualifying, and closing during interactions.
• Qualify prospects by collecting personal data, initiating background checks, and providing status updates.
• Ensure apartments are move-in ready and coordinate move-ins to minimize vacancy.
• Complete leasing paperwork accurately and professionally.
• Tour the property, inspecting common areas, amenities, and vacant apartments for cleanliness and presentation.
• Stay informed about market trends and competitive information.
• Perform light bookkeeping, financial activities, and office administrative tasks.
• Inspect the property daily, maintaining cleanliness and addressing any issues.
• Escort prospects to apartments and amenity areas, providing a thorough tour.
• Process move-in paperwork and set up resident files.
• Maintain a minimum 20% conversion ratio of total traffic.
• Follow up with prospects within 24 hours by phone and 48 hours in writing.
• Research competitors and make revenue-maximizing suggestions.

Customer Service Responsibilities

• Maintain a clean and neat appearance, adhering to company uniform and grooming standards.
• Communicate with residents and prospects professionally and courteously.
• Address resident requests and complaints promptly and calmly.
• Resolve issues within 24 hours or escalate to a supervisor for immediate assistance.

Qualifications

• Multi-family property management experience preferred.
• Proven success in goal setting, achievement, and following a sales process.
• Excellent customer service skills.
• Flexible schedule with availability during office hours.
• Valid driver's license and dependable transportation.

Benefits

• Generous PTO program.
• 13 paid holidays, 3 floating holidays, and a paid volunteer day.
• Comprehensive medical coverage and company-paid dental and vision insurance.
• 401k with employer match.
• Associate apartment discount.
• Educational assistance for tuition and certifications.
• Company-paid employee assistance, mental health, and wellness programs.

Preferred Apartment Communities is an equal opportunity employer, committed to a diverse and inclusive workforce. We prohibit discrimination based on any legally recognized basis and are proud to be a US EPA ENERGY STAR® Partner.