Leasing Agent Residence at McDowell

Full-Time, Hourly (Non-Exempt) + Commission | On-Site

About the Role

We're looking for a Leasing Consultant who genuinely likes people and likes to win. You'll be the first face a prospect sees and the reason many of them sign — giving tours, following up on leads, closing applications, and keeping current residents happy enough to renew. This is a sales role wrapped in hospitality. If you can hold a conversation, keep your follow-up organized, and get satisfaction out of hitting a number, you'll do well here.

Responsibilities

• Leasing & Sales
  • Greet walk-ins, answer calls and internet leads, and schedule appointments
  • Tour models, available units, and amenities; match prospects to the right floor plan
  • Follow up on every lead until it closes or dies — phone, text, and email
  • Process applications: income and credit screening, verification, and approvals
  • Prepare and execute lease documents, addenda, and renewal agreements
  • Maintain accurate guest cards, traffic logs, and conversion data in the property management system
  • Hit individual weekly leasing, closing-ratio, and follow-up goals
• Marketing & Outreach
  • Conduct competitor market surveys and report on pricing, specials, and concessions
  • Contribute photos, video, and content for social media and listing sites
  • Support outreach to local employers, referral partners, and neighborhood businesses
  • Help plan and staff resident events and leasing promotions
  • Keep models, the tour path, and the leasing office show-ready every day
• Resident Relations & Retention
  • Welcome new residents and complete move-in orientations and paperwork
  • Run renewal outreach and lease-expiration follow-up
  • Take service requests, route them to maintenance, and follow up to confirm resolution
  • Assist with resident communications, packages, and general office coverage
• Operations Support
  • Walk vacant units for market-ready condition before showings
  • Note curb appeal, safety, and maintenance issues while walking the property
  • Assist with renewals paperwork, notices, and file maintenance in compliance with Fair Housing law
  • Support the office team with general administrative tasks as needed

Requirements

• High school diploma or equivalent
• 1+ year in sales, leasing, hospitality, retail, restaurants, or another customer-facing role
• Comfortable asking for the sale and following up persistently without being pushy
• Strong written and verbal communication; professional phone and email presence
• Basic computer skills (email, calendars, Microsoft Office or Google Workspace)
• Availability to work Saturdays and occasional evenings during peak leasing season
• Valid driver's license and reliable transportation

Qualifications

• Prior multifamily leasing experience
• Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
• Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act
• Bilingual (English/Spanish)

No Arizona real estate license is required for on-site leasing employees.

What Success Looks Like

• Closing ratio — you convert tours to applications at or above the property goal
• Follow-up discipline — no lead sits in the system untouched
• Occupancy — you treat the vacancy report as your scoreboard
• Renewals — residents know you by name and want to stay

Physical Requirements

Must be able to walk the property and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.

Pay

• Competitive hourly rate
• Per-lease commissions and renewal bonuses
• Monthly or quarterly leasing performance bonus

Benefits

• Housing discount (if applicable)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Paid training and a clear path to Assistant Community Manager