Leasing Agent

About the role

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. As the Leasing Agent, you will be a key player in our apartment community, reporting to the General Manager. You will handle all aspects of leasing and marketing while ensuring positive resident relations.

Responsibilities

• Greet prospective residents, conduct community tours, and effectively communicate property features, amenities, and benefits to support leasing goals.
• Respond to phone calls, emails, and in-person inquiries from prospective and current residents in a professional and timely manner.
• Process rental applications, secure deposits, and prepare lease agreements in compliance with company policies and Fair Housing regulations.
• Coordinate move-in and move-out processes, ensuring apartments are ready and residents receive a positive onboarding experience.
• Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.
• Support lease renewal efforts by distributing renewal notices and following up with residents to encourage retention.
• Assist with marketing and outreach initiatives, including community events, advertising efforts, and local outreach activities to generate leads and increase occupancy.
• Monitor local market conditions, competitor pricing, and industry trends to support leasing and resident satisfaction strategies.
• Participate in weekly leasing meetings and provide updates on traffic, leasing activity, and market insights.
• Coordinate resident service requests with the maintenance team and conduct follow-up to ensure resident satisfaction.
• Contribute to the cleanliness, curb appeal, and overall presentation of the leasing office, model units, and community spaces.
• Build positive relationships with residents and assist in resolving concerns or inquiries in a professional and customer-focused manner.
• Ensure compliance with company policies, Fair Housing standards, and all applicable federal, state, and local regulations.

Requirements

• High school diploma, GED or equivalent, preferred.
• Relevant experience working at a property, even better at a university/college.
• Property management software, RealPage, Entrata or like systems.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to resident requests.
• Carbon Literacy Certification or willingness to undertake training.

Benefits

• Competitive salary of $15.00 per hour.
• Generous benefits package, including health, dental, and vision.
• 401k + 4% employer matching.
• Three weeks of PTO.
• Paid Wellness Time.
• 11 paid Holidays.
• Minimum one-week paid wellness time.
• Paid Parental Leave.
• 1 Paid Volunteer Day.
• 1 Paid YuDay.
• Company paid STD, LTD, and Life insurance.