Leasing Administrative Assistant

About the Role

The Leasing Administrative Assistant is primarily responsible for answering and fielding phone calls, greeting customers and guests, and performing various types of data analysis. Supports the Area Managers by coordinating leasing activity and processing rental applications. Follows up with applicants and communicates negotiations as needed.

Responsibilities

• Answers phones and directs to proper personnel
• Provides information on rentals to callers and visitors
• Sets, confirms, and follows up on showing appointments for listed units
• Solicits the waiting list with new units that become available for lease
• Prepares customized emails based on available unit parameters
• Communicates with applicants regarding application status
• Ensures guest cards are complete, entered into AppFolio, and follow-up is completed for all prospects
• Accumulates traffic information from various sources and prepares consolidated reports
• Audits tenant files
• Provides clerical support to the office staff as needed
• Assists the Manager by accumulating leasing and traffic information and preparing reports
• Assists the Property Manager as needed

Requirements

• High School Degree or equivalent
• Two to four years of related experience or equivalent
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Working knowledge of Microsoft Office suite, Craigslist, and Facebook
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgement with the ability to make timely and sound decisions

Benefits

• Invest in Your Future: 401(k) with company match, plus annual merit-based increases
• Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options
• Recharge and Renew: Generous paid time off and 8+ paid holidays
• Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity
• Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments
• Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs
• Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives
• Be Rewarded: Eligible for performance-based bonuses and commissions