Learning Systems Administrator (Contract)

About the role

The Learning Systems Administrator will configure the Wisetail platform, migrate and reorganize learning content into a clean, searchable library across our 20+ locations, build assignment automations, and partner closely with the Wisetail implementation team and internal stakeholders to launch on time. Beyond go-live, the role supports the pilot, maintains integrations and reporting, and helps transition day-to-day ownership to the internal Operations Training & Learning Design team.

Responsibilities

• LMS Configuration & System Design: Translate business and learning requirements into the Wisetail system structure, including user roles, permissions, groups, locations, content types, tags, naming standards, and navigation.
  • Configure assignments, notifications, certifications, automations, and other platform settings.
  • Document configuration decisions and recommend practical solutions within established project goals.
  • Cook with Wisetail and internal partners to identify integration needs, troubleshoot configuration issues, and keep the implementation aligned with the launch timeline.
• Content Migration & Library Organization
  • Inventory, map, clean, and prepare learning content, completion histories, and supporting files from Schoox and Google Drive for migration.
  • Apply approved naming conventions, tags, metadata, ownership, version control, and archive rules to create a consistent, searchable library.
  • Cook imports and validate the accuracy of learning content and records.
  • Reconcile exceptions and resolve migration issues with vendors and internal content owners.
• Develop Learning Programs
  • Create and maintain courses, curricula, learning paths, assignments, certifications, due dates, reminders, and audience rules based on approved program designs.
  • Partner with instructional designers and program owners to upload, organize, and quality-check media, documents, and eLearning packages before release.
• Testing & Launch Support
  • Create test cases and coordinate user acceptance testing for permissions, assignments, automations, content, integrations, notifications, reporting, and mobile access.
  • Track defects and decisions, coordinate resolution with Wisetail and internal partners, and confirm fixes through retesting.
  • Support pilot and enterprise launch activities, including readiness checks, learner and administrator communications, issue triage, and launch status reporting.
• Post-Launch Support
  • Manage routine LMS administration, access requests, data corrections, content updates, and escalated support issues within agreed service expectations.
  • Produce automated and customized reports.
  • Monitor data quality and system performance and identify opportunities to improve the learner and administrator experience.
  • Develop SOPs, job aids, and administrator training.
  • Support a successful handoff of ongoing LMS processes to the internal team.

Requirements

• Bachelor's degree in instructional design, education technology, learning and development, human resources, information systems, business, or a related field.
• 3+ years of hands-on learning management system administration experience, including user management, permissions, content, assignments, automations, reporting, and troubleshooting.
• Experience supporting an LMS implementation or migration, including content or data preparation, testing, issue resolution, and launch activities.
• Strong Excel or Google Sheets skills, including organizing, cleaning, validating, and reconciling large data sets.
• Ability to gather requirements, document processes, communicate technical information clearly, and collaborate with cross-functional stakeholders and external vendors.
• Strong project organization, attention to detail, and ability to manage multiple priorities and deadlines with limited supervision.

Preferred Requirements

• Experience administering Wisetail and/or Schoox.
• Experience with Schoox LMS.
• Experience with UKG or other HRIS integrations, data feeds, single sign-on, SCORM, or xAPI.
• LMS administration, learning technology, project management, or related professional certification.

Essential Functions

• Regularly operate a computer and other standard office equipment, including keyboard, mouse, monitor, and mobile devices.
• Frequently sit for extended periods while working at a computer or participating in virtual meetings.
• Regularly stand and walk in office and restaurant environments.
• Able to occasionally lift and/or move materials up to approximately 15 pounds (e.g., laptop bag, documents, training materials).
• Able to communicate effectively in person, by telephone, and via virtual platforms.
• Able to tolerate varying temperatures and environmental conditions consistent with office operations.