LEARNING PROGRAMS ASSISTANT - PART TIME

About the role

Department: Guest Experience | Job Type: Part-time, seasonal (primarily November & December). Start date: Early November. You must be available for most of the crucial dates listed below without major vacations or time off.

Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma welcoming approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects and a dynamic program of rotating exhibitions. As a Guest Experience Host, you will facilitate fun, memorable, and quality experiences for guests while providing a safe and secure environment for the Museum’s guests, staff, volunteers, collections, facilities, and grounds.

Responsibilities

Customer Service and Safety

• Perform and execute high-performance guest experience and safety operations by stationing and moving throughout the Museum’s campus (inside and out).
• Welcome guests, proactively engage with guests to provide information and answer questions related to the Museum, Collection, Gardens, programmatic offerings, and amenities.
• Help maintain the safety of people and artwork by communicating visitor guidelines and enforcing safety and security procedures.
• Support ongoing efforts to ensure institutional accessibility and inclusion; respond to guest inquiries and complaints; collect and share visitor feedback; and maintain a safe and organized appearance in all locations.
• Assist a team of Guest Experience Sales Associates during peak attendance times by greeting guests and scanning digital tickets at the Museum’s admissions desk.

Relationship Management

• Deliver exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook Members and the public.
• Share any relevant information with management and other departments to ensure a successful outcome daily.

Requirements

• High School diploma or equivalent with a combination of education, training, and experience.
• At least 6 months of customer service experience; preferably in a public-facing position.

Qualifications

• Excitement for and commitment to our mission.
• Team player and friendly demeanor.
• Ability to multi-task.
• Excellent attendance and punctuality.

Schedule

Evenings/Weekends, Wednesday through Sunday.

• Variable hours available prior to November 27.
• 15–30 hours available November 27 – January 3.

Crucial Dates (must be available)

• November: 11/27, 11/28, 11/29
• December: 12/4, 12/5, 12/6, 12/11, 12/12, 12/13, 12/18, 12/19, 12/20, 12/21, 12/22, 12/23
• Closed 12/24 & 12/25
• December: 12/26, 12/27, 12/30, 12/31
• January: Closed 1/1; 1/2, 1/3