Learning Program Manager 3

About the Role

The Learning Program Manager / Account Lead serves as the primary conduit to the client, ensuring client satisfaction by developing and nurturing excellent client relationships, managing client expectations, and achieving the goals established by the client and the organization.

This role involves the daily management of all client deliverables for one or more accounts and requires leveraging working relationships across the client’s team, internal teams, the company, and various agencies.

Responsibilities

• Act as the “connector” between client, internal teams, and partners.
• Serve as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction.
• Communicate alignment between projects and account or client-level initiatives; proactively identify opportunities.
• Demonstrate a holistic understanding of and ability to articulate the company’s profile, offerings, and value proposition.
• Proactively develop creative solution proposals based on a thorough understanding of customers’ business processes.
• Act as an escalation point for all project-related issues and undertake aggressive measures to aid in problem resolution.
• Provide leadership and motivation to the administration and delivery team to ensure client needs are met.
• Partner with a project manager to keep the project team, management, and operations informed of project schedules, budget, scope, and risks; take efforts to manage and minimize project risks.
• Effectively manage multiple priorities.
• Lead and facilitate meetings with internal resources and client meetings.
• Work with subject matter experts to support deliverables.
• Clearly and concisely articulate project or program structure and goals.
• Cultivate and nurture new and existing client relationships.
• Communicate understanding of the programs and projects.
• Upon client intake request, draft preliminary budget range, document client’s expectation for timing, and estimate project resource needs.
• Ensure project milestones are met and deliverables are on time, on/under budget, and meet/exceed client expectations.
• Maintain visibility to projects and forecast financials as well as obstacles.
• Help prepare the project team for internal and external meetings and presentations.
• Lend ad-hoc support to various project teams during project implementation.
• Report feedback, concerns, comments, and questions from the client to the project team.
• Travel to and work in the company’s office to attend meetings or travel to the client’s office for meetings.
• Travel to support off-site events that the team has created content for.
• Manage a few direct reports.
• Stay updated on learning and development industry trends.

Requirements

• Working directly with multiple clients for more than 2 years required.
• Bachelor’s Degree in a related discipline preferred.
• Microsoft Office Suite proficiency, including MS Teams, Excel, PowerPoint, Word, and SharePoint required.
• Experience working in the automotive industry, with dealerships, and the Field organization is a plus.

General Physical Requirements

• Light Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Light work involves sitting most of the time.
• Physical Activities: Reaching, sitting, driving, standing, stooping, lifting, walking, typing, grasping, talking, hearing, and repetitive motions.
• Visual Acuity: Close visual acuity to prepare and analyze data, view computer monitors, and read. Requires visual acuity to view surroundings and identify potential hazards to safety while performing essential functions of the job. May need to view presentation screens and other visual aids in a classroom or other client setting. Visual acuity to operate a motor vehicle.
• General Working Conditions: Both indoor and outdoor environmental conditions.