Learning Program Designer

VRC Investigations is seeking a qualified Learning Program Designer with LMS experience. This position plays a critical role in the development and delivery of engaging educational content for our employees, clients, and customers in the insurance industry. This position supports the creation, implementation, and continuous improvement of training materials and programs across multiple platforms, including our Learning Management System (LMS) and webinar platform. Working closely with the subject matter experts and key stakeholders, the Learning Program Designer ensures that learning experiences align with the organization's goals and meet the needs of a diverse audience. This is a full-time, non-exempt position, reporting to the VP of SIU Compliance & CE. The successful candidate will have related experience in the following areas: Instructional design and course development for both in-person and online environmentsFamiliarity with Learning Management Systems (LMS), including course creation, uploading content, and system managementMultimedia content development experience, including video editing and e-learning tools (e.g., Articulate, Captivate, or iSpring).Ability to manage delivery of training through webinar platforms (e.g., Zoom) and coordinate virtual events.Project management skills with the ability to meet deadlines and manage multiple priorities simultaneously.Strong written and verbal communication skills for collaborating with cross-functional teams and stakeholders.Technically proficient with SCORM, xAPI, and other e-learning content standards (preferred)Experience in customer service and relationship management with both internal and external customersKnowledge of the various states’ insurance CE rules and requirements for CE ProvidersBroad knowledge of Microsoft Office applications, AI tools, LLM’s and other productivity tools Core Duties & Responsibilities Course Design and Development: Create and design engaging online learning modules, webinars, and blended learning programs Collaborate with subject matter experts (SMEs) to develop course content that aligns with organizational needs and goalsEnsure all content is accessible, visually appealing, and follows instructional design best practices LMS and Webinar Platform Management: Manage and maintain the organization's Learning Management System (LMS) by uploading courses, monitoring user activity, and troubleshooting issues Coordinate and assist SME deliver live webinars and virtual events, ensuring seamless technical execution and engaging participant experiencesMonitor course completion rates and generate reports to assess the effectiveness of the training programs Stakeholder Collaboration and Support:Provide training and technical support to employees, supervisors, and clients on using the LMS and webinar platforms Work closely with other departments to ensure consistency and alignment in course offerings across the organizationCollect and analyze course feedback to continuously improve the learning experience Content and Process Improvement:Stay current with emerging trends in instructional design and e-learning tools to recommend improvements Assist with the formatting and editorial review of course materials to ensure grammatical and stylistic accuracyEvaluate new technologies and strategies to enhance the learning experience for both internal and external audiences Customer Education and CE Programs:Support the development and administration of Continuing Education (CE) programs for licensed professionalsMaintain required documentation for CE courses and ensure compliance with state regulations Coordinate with HR and other department leaders to provide refresher and compliance training programs Project Management and Reporting:Manage multiple instructional design projects simultaneously, ensuring all deadlines are met with minimal oversightGenerate reports on training progress and learner performance and present findings to key stakeholders Maintain accurate records of attendance, assessments, and certifications to ensure compliance and audit readiness Benefits VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan. Compensation VRC employees are paid on a bi-weekly basis at an hourly wage around $24-$27/hr commensurate with experience. For more information and to apply online, please visit our web site located at www.vrcinvestigations.com