Learning Partner- Operations, Systems & Platforms

About the role

The Learning Partner Lead, Operations, Systems & Platforms, is a senior practitioner who independently owns complex workstreams within CWU's operational backbone: the LMS and learning technology stack, measurement and analytics, program operations, and vendor and content partnerships.

This is not an administrator role — it is a builder and systems-thinker role. The person we're looking for brings the depth to configure and optimize enterprise learning platforms, the analytical capability to design and own measurement frameworks, and the operational judgment to design processes that scale. Both openings are based in Dallas and will work closely together, with each person owning distinct operational domains within the pillar.

Responsibilities

• Learning Technology & Systems:

  • Own the configuration, optimization, and ongoing management of CWU's LMS and learning technology platforms — including user management, course catalog architecture, system integrations, and workflow logic.
  • Lead the evaluation and implementation of new tools and platform integrations; drive technical onboarding and change management for platform changes.
  • Design system architecture and processes that support CWU's program delivery model at scale across multiple sites.
  • Partner with IT, HRIS, and vendor contacts to ensure platform performance, security, and integration health.
  • Build and maintain comprehensive system documentation and governance standards.

• Data, Analytics & Insights:

  • Design and own CWU's core measurement framework — defining what matters, how we capture it, and how we report it to stakeholders at every level.
  • Build and maintain dashboards and recurring reporting outputs for CWU leadership, Learning Partners, and senior business stakeholders.
  • Analyze learning data to surface actionable insights about program effectiveness, learner engagement, and capability gaps.
  • Ensure data integrity across all CWU platforms and reporting outputs; build processes that keep data clean and consistent.

• Program Operations:

  • Own the design and continuous improvement of CWU's core operational processes — scheduling, communications, enrollment, logistics, and post-program workflows.
  • Build scalable operational systems and templates that the full LP team can rely on; reduce friction and manual effort across the function.
  • Identify inefficiencies and bring structured improvement proposals to CWU leadership without being asked.

• Vendor & Content Ecosystem:

  • Own key vendor and content partner relationships — including contracts, renewals, performance management, and escalations.
  • Maintain and curate CWU's content library; ensure it is organized, current, tagged accurately, and accessible to learners.
  • Lead or support evaluation and onboarding of new vendor and content partnerships.

Requirements

• 5–8+ years of experience in L&D operations, HR technology, learning analytics, or a closely related field, with increasing scope and ownership over time.
• Deep hands-on experience with enterprise LMS platforms — configuration and optimization, not just day-to-day administration.
• Demonstrated experience designing or owning learning measurement frameworks or analytics programs.
• Track record of identifying operational gaps, designing solutions, and implementing them with minimal direction.
• Experience in a high-growth technology company is strongly preferred.

Skills & Knowledge

• Strong systems thinking — able to see how operational components connect and design processes that hold up as the organization scales.
• Analytically strong: comfortable designing measurement frameworks, working with data in spreadsheets or BI tools, and presenting insights to senior stakeholders in plain language.
• Familiarity with HRIS integrations, SSO, and related enterprise technology infrastructure is a meaningful differentiator.
• Clear, precise written communication; produces documentation and stakeholder outputs that are accurate, well-organized, and professionally formatted.

Ways of Working

• Independently owns complex workstreams end-to-end; identifies and resolves blockers without waiting for direction.
• Bridges ambiguity — this is a greenfield build, and this role requires someone who can define what 'good' looks like, not just execute against an established standard.
• Puts structure to ambiguity — this role requires someone who can define what 'good' looks like, not just execute against an established standard.
• Partners effectively with both technical stakeholders (IT, HRIS, vendors) and non-technical stakeholders (Learning Partners, business leaders).
• Collaborative within the pillar — the two LP Leads in this role will need to work closely together, divide ownership clearly, and build coherently toward shared operational goals.

How You'll Be Evaluated

• Expertise & Impact: Possesses deep knowledge in learning operations, systems, and analytics. Independently manages complex operational workstreams and refines processes for efficiency and scale. Continuously expands capabilities and shares insights with peers.
• Ownership & Execution: Consistently delivers high-quality operational outcomes. Anticipates how CWU's growth affects operational requirements and aligns work accordingly. Balances risk and evidence to make sound decisions independently.
• Collaborate & Multiply: Builds trusted partnerships with technical and non-technical stakeholders. Drives clarity on operational deliverables and timelines across cross-functional work. Creates accountability structures for shared operational programs.
• Strategic Application: Connects operational infrastructure to CWU's ability to deliver and demonstrate business impact at scale. Brings a strategic lens to how the function measures, reports, and continuously improves its operations.

What We Offer

• Competitive salary range of $127,000 to $168,000.
• A comprehensive benefits program including medical, dental, and vision insurance, company-paid life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, ability to participate in employee stock purchase program (ESPP), mental wellness benefits through Spring Health, family-forming support provided by Carrot, paid parental leave, flexible, full-service childcare support with Kinside, 401(k) with a generous employer match, flexible PTO, catered lunch each day in our office and data center locations, a casual work environment, and a work culture focused on innovative disruption.