Learning Partner, Office

About the role

The Learning Partner delivers high-impact live and virtual training that builds franchise and HQ capability, strengthens operational execution, and reinforces brand standards. Reporting to the Director, Field Capability, this role serves as a subject-matter learning expert for the Office School of Learning. The Learning Partner facilitates workshops, partners with SMEs and franchise teams, supports the T3 model, and ensures learners receive consistent, credible, and operationally aligned instruction across the franchise system.

Responsibilities

• Deliver live and virtual workshops for franchise teams and HQ employees with clarity, consistency, and operational credibility.
• Facilitate hands-on, scenario-based, and standards-aligned training that reinforces real-world execution.
• Adapt delivery style to learner needs while maintaining instructional objectives and brand standards.
• Maintain deep knowledge of operational standards, equipment, processes, and best practices relevant to the School.
• Partner with SMEs (HQ and franchise) to validate content accuracy and support co-facilitation when appropriate.
• Coach SMEs and field leaders on facilitation techniques, delivery expectations, and workshop readiness.
• Ensure T3 participants can deliver consistent, high-quality training aligned with operational standards.
• Prepare all materials, equipment, and logistics required for live and virtual workshops.
• Coordinate with the Field Capability Administrator to ensure scheduling, enrollment, and communication are seamless.
• Ensure training environments (virtual or physical) are set up for optimal learner experience.
• Work closely with Instructional Design, Learning Experience, and Operations to ensure training reflects current standards and business