Learning Experience Designer

About the role

Thomson Reuters ONE PS Training Team is seeking an experienced, creative, and forward-thinking Learning Experience Designer to join our dynamic, global team. In this role, you’ll use your instructional design skills to create training that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge, AI-powered solutions. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal, tax, accounting, and audit workflows—making a direct impact at the forefront of technology and shaping innovative customer experiences.

As a Learning Experience Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel and other Thomson Reuters solutions, by designing and developing training curriculum, content, and learning experiences. You will work primarily with internal partners (Content Leads, Curriculum Designers, Technical Trainers, and Professional Services Consultants) to design and develop best-in-class courses and learning assets, occasionally joining customer calls, as needed, for discovery and feedback.

If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative technology.

Responsibilities

• Participate in curriculum design, instructional design, content writing and course development across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Research and conduct content assessment of existing course materials to support the development of new and up-to-date training materials
• Conduct learning needs analysis, curriculum mapping, design, writing, development, testing, implementation and evaluation of all training materials
• Design and develop cutting edge, graphically rich, engaging and innovative learning materials
• Exercise sound judgement when determining appropriate learning solutions based on inputs, objectives and desired business and learning outcomes
• Understand content structure and how curriculum, courses, modules, learning objectives and assessment questions are designed to transfer and validate knowledge
• Forge strategic partnerships with and collaborate with subject matter experts, Curriculum Designers, project leads, and key stakeholders to assess training content needs, develop, and deliver high-quality training and certification programs
• Proactively use Thomson Reuters gen-AI tools to support instructional design, content development, and iteration of learning assets while applying sound judgment, quality standards, and appropriate oversight
• Record time and engagement details to support utilization reporting
• Support training operations to upload training content into LMS and other operational tasks as needed
• Work in-office at least three days per week as part of a hybrid schedule

Required Qualifications

• BS or MA degree in Instructional Design, Educational Technology or similar
• 5+ years of Instructional Design experience
• Advanced knowledge of the Articulate suite (Storyline, Rise, Review 360), Camtasia, system-generated voiceover software, and other digital learning and multimedia design tools
• Demonstrated knowledge of applied adult learning theory, instructional design, and learning management systems
• Ability to design and create dynamic and engaging content that incorporates both design elements and effective learning principles for an optimum learning experience
• Experience using generative AI tools to improve efficiency and quality in content creation with the ability to evaluate outputs for accuracy, clarity, and learner impact
• Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels
• Excellent written and verbal communication; able to explain complex concepts clearly and simply; ability to storyboard and write sound training curriculum
• Outstanding visual design skills
• Strong project management skills and able to successfully multi-task, set priorities, and meet timelines

Preferred Qualifications

• Experience with software product training or similar industry preferable

Benefits

• Hybrid Work Model: flexible hybrid working environment with a digitally and physically connected experience
• Flexibility & Work-Life Balance: Flex My Way policies, flexible work arrangements, and work from anywhere for up to 8 weeks per year
• Career Development and Growth: continuous learning culture, Grow My Way programming, and skills-first approach
• Industry Competitive Benefits: comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• Culture: award-winning reputation for inclusion and belonging, flexibility, and work-life balance
• Social Impact: two paid volunteer days off annually and opportunities to engage with pro-bono consulting projects and ESG initiatives
• Making a Real-World Impact: help customers pursue justice, truth, and transparency across legal, tax, accounting, compliance, government, and media

Pay

For eligible US locations, the base compensation range for this role is $74,200 USD – $137,800 USD. Base pay is positioned within the range based on knowledge, skills, experience, and internal equity. This role may also be eligible for an Annual Bonus based on enterprise and individual performance.